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📞 Staff Overload: If your store answers over 25 phone orders a day, that's a lot of time spent on calls—each one taking up to 5 minutes. That's more than 2 hours of staff time spent just on the phone, time that could be better spent helping in-store customers or focusing on other tasks.

💸 Third-Party Delivery Fees: By relying on third-party apps like UberEats or DoorDash, you're losing 15% to 30% of your revenue per order due to their high commission fees. That's a big chunk of money that could stay in your pocket by switching to direct text orders.

👎 Order Errors: Phone orders and orders placed through third-party apps often lead to miscommunication or technical errors, causing unclear orders. This results in mistakes, like incorrect items or missed details, and can lead to frustrated customers and wasted resources.

📲 Text Orders Are More Efficient: Texting allows for clear, written orders that reduce the chances of mistakes. No phone calls means your staff can focus on in-store customers and other tasks, increasing productivity and reducing errors.

💰 Save on Delivery Costs: Using text orders and your own delivery staff (or offering only pick-up) eliminates the need to pay delivery service fees, keeping more of the total order value in-house.

💡 Better Customer Relationships: With text orders, you own the customer data. This allows for direct communication, personalized offers, and customer loyalty, helping you build stronger connections and repeat business without relying on third-party platforms.